At Go Bali Transport, we believe transparency is the key to a stress-free travel experience. Our pricing policies are designed to be fair, upfront, and easy to understand. This blog explains what’s included in your quote, potential extra charges, and how to avoid them—so you can focus on enjoying Bali’s beauty, not worrying about hidden fees.
What’s Included in Your Price?
Your quote covers everything you need for a smooth ride:
- Fuel Costs: Petrol is included, no matter the distance.
- Highway Fees: All applicable toll and expressway charges are included in the rate.
- Parking Fees: We handle parking at destinations like malls, hotels, or attractions.
Please note: We provide transportation services only. All attraction tickets, meals, and entrance fees are excluded from our pricing.
Additional Charges: What to Know
While we aim to keep pricing simple, extra fees apply in specific scenarios:
- Waiting Time Fees
- Free Waiting Period: 30 minutes after your scheduled pickup time.
Note:
This fee applies only to hotel and residence pickups. (Not Applicable for Airport pickups).
Why? Delays affect driver schedules and subsequent bookings.
Tip: For airport pickups, provide your flight number—we track delays automatically!
2. Uncommunicated Changes to Your Itinerary
Changing your plans without notifying our team might incur extra fees. This includes:
- Changing Pickup/Destination:
Switching from Sanur to Canggu to an unplanned stop in Uluwatu adds distance and toll costs.
- Ignoring Agreed Departure Times:
Delaying a hotel/residence pickup by more than 30 minutes without notice = waiting fees. - Adding destinations outside the original route (e.g., a stop in Kintanamani during a Uluwatu day trip) will incur additional fees based on distance and time.
- While we allow short rest stops (max 15 minutes at petrol stations), extended meal breaks at restaurants require prior notice and may be subject to waiting fees – ONLY applicable for transfer trip.
Why? Last-minute changes disrupt driver schedules and incur unexpected costs (e.g., fuel and missed bookings). We also want to optimise the trip by making sure our customers do not spend more time on the road with heavy traffic.
How to Avoid Extra Fees
- Confirm Details Early: Double-check pickup times, destinations, and passenger numbers with our admin team before booking.
- Notify Us Immediately: Need to adjust your trip? Message us via WhatsApp before departure.
- Stick to the Plan: Avoid unplanned detours unless cleared with us.
Payment Options
We offer flexible, secure payment methods:
- Cash (IDR): Pay to driver directly at the end of each trip.
- Online Payments:
- QRIS Transfer: Ideal for local Indonesian Banks transfer.
- Bank or Telegraphic Transfer (SWIFT) / WISE Transfer: Low-cost international transfers.
- Credit Card via Stripe: A +5% processing fee applies.
Always Review: Check our refund policy before paying.
FAQs
Q: Why is there a +5% fee for credit cards?
A: This covers transaction charges from third party payment gateway. Save costs by using WISE Transfer!
Q: What if I change my destination without telling Go Bali Transport?
A: Example: Rerouting from Sanur to Canggu to an unplanned stop in Kintamani adds distance/time fees. Always inform us first!
Q: Can I make an advance full payment for my trip?
A: Yes, full upfront payment is welcome and ensures your booking is confirmed.
Why Pay in Full Upfront?
For the smoothest experience, we highly recommend settling the full payment in advance. This way, you can focus entirely on enjoying your journey without worrying about payments during your trip.
Why Travelers Trust Us
Transparent Communication: No hidden terms—just clear policies.
Lets Begin your Journey with Us!
At Go Bali Transport, we’re committed to making your journey as smooth and reliable as possible. By communicating changes early and sticking to your itinerary, you’ll enjoy fair pricing and zero stress.
Ready to Book?
Message us on WhatsApp to lock in your trip.
Review our refund policy for peace of mind.